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Technical Support

Support Tickets

When you submit a question, it will be entered into our database for tracking purposes, associated with your company name. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer.
Submit a support ticket here.

Suggestions

Please tell us your ideas for enhancing our products, improving our customer service, or anything else that comes to mind.
The suggestion form is here.

 Technical Requirements

Operating System Support
- Windows 2000/2003 Server, Windows 2000/2003 Advanced Server

Client Desktop Operating System Support
- Windows 2000 Professional

Hardware Supported
- Server processors

  Intel® Itanium® 2 processor
  Intel Xeon® processor
  Intel Xeon processor MP
  Intel Pentium® D processor
  Intel Pentium 4 processor supporting Hyper-Threading Technology
  Intel Pentium 4 processor

 

- Workstation processors

  Intel Xeon processor
  Intel Core™2 Extreme processor
  Intel Core2 Duo processor
  Intel Pentium D processor
  Intel Pentium 4 processor supporting Hyper-Threading Technology
  Intel Pentium 4 processor
 

- 1 GB of memory or higher
- 250 MB of disk space for installation
- Additional hard disk work space depending on client requirements

 

Customization Support
- Microsoft Visual Studio

Literature

Brochures
Intelligent Printing Literature (PDF, 168KB)

Composition Literature (PDF, 74 KB)
Conversion Literature (PDF, 33 KB)
Product-Services Literature (PDF, 57 KB)
ERM-perfect (PDF, 82 KB)

Case Studies
APL-AEL Server- A Case Study (PDF, 41 KB)
Regions Bank-A Case Study (PDF, 27 KB)

Demos
Over-Site Demo (EXE, 5.57MB)

Compiled HTM Help Files
Over-Site Suite Help (CHM, 1.40 MB)
Getting Started With Over-Site Suite (CHM, 228 KB)
Over-Site Plus Multi-Threading Option (CHM, 268KB)

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